Refund Policy

1. 30-day money-back guarantee

New hosting customers may request a full refund within 30 days of the initial purchase if unsatisfied with the service, provided the account has not violated our Terms of Service.

2. What's not covered

• Domain name registrations (non-refundable once registered)
• Renewal payments after the initial 30-day window
• Accounts suspended or terminated for Terms of Service violations
• Add-on services already consumed (e.g. custom setup, licenses activated)

3. How to request a refund

Open a support ticket from your client area, or contact us via our contact page, with your order/invoice number and reason for the refund request.

4. Processing time

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Plan changes

Upgrading or downgrading a plan mid-cycle is handled through prorated billing rather than a refund. Contact support to arrange a plan change.

6. Contact

For refund requests or questions, reach us at support@bharatxhost.com.